Shipping Policy

Last Updated: 10th December, 2025

At AminoQuest Labs®, we keep our logistics simple, transparent, and reliable. Every order is processed with accuracy, fast dispatch, and secure packaging to ensure your products arrive in optimal condition.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be handled on the next business day.

2. Shipping Time

Delivery timelines vary based on your location. Typical delivery windows:

• 2–5 business days

These are estimated timelines—external delays such as weather, customs, or courier issues are outside our control.

3. Shipping Charges

Shipping fees are calculated at checkout based on order weight, destination, and courier rates.
Free shipping offers (if applicable) will be clearly displayed on product or checkout pages.

4. Order Tracking

Every order comes with a tracking number once dispatched.
Tracking may take up to 24 hours to update on the courier’s system.

5. Incorrect Address

You’re responsible for providing a complete and accurate address.
AminoQuest Labs® is not liable for delays or failures caused by incorrect or incomplete shipping details.

6. Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

1. Contact us within 24 hours of delivery (for damages).

2. Provide photos of the package/product if damaged.

3. We’ll investigate with the courier and assist in resolving the issue.

Contact

For shipping-related questions, reach out to:
Phone: (347)-725-0911
Email: sales@aminoquestlabs.com
Address: 28 Liberty Street, 42nd Floor, NY108, New York New York (NY) 10005